Terms & Conditions

1Quotations, Scope & Estimation

• Quotations provided over telephone or online are initial estimates based on customer-declared item lists and locations.
• Final payable amounts are determined upon physical verification or detailed survey inventory list. If additional items, heavy safes, pianos, or extra cartons are added on moving day, charges will adjust proportionally.
• Quotations include packing, loading, transit freight, unloading, and standard placement. Unpacking and reassembly of modular furniture are included as specified in the agreed quote.
• Charges exclude external society crane fees, mandatory lift maintenance charges demanded by residential associations, or municipal entry taxes (unless explicitly itemized).

2Customer Responsibilities & Excluded Articles

To ensure a hassle-free and secure moving process, the customer must observe the following:

• Strictly Prohibited & Non-Carriage Items: The customer must NOT pack or hand over cash, bullion, jewelry, precious stones, original identity cards, property title deeds, passports, stock certificates, flammable liquids (petrol, kerosene, thinner), gas cylinders, or firearms. EazyShift accepts no liability whatsoever for such prohibited items.
• Society & RWA NOCs: The customer is responsible for obtaining prior moving permissions, gate passes, and service elevator bookings from their residential society/apartment management at both origin and destination.
• Appliance Preparation: Refrigerators must be defrosted and dry at least 12 hours prior to packing. Air conditioners and wall-mounted TVs should be uninstalled or requested for technician assistance prior to crew arrival.

3Vehicle & Automobile Transportation

• Vehicle Documents: For car or bike shifting, the customer must provide copies of the Registration Certificate (RC), valid insurance policy, pollution certificate (PUC), and owner ID proof.
• Fuel Level: Vehicles must have between 5 to 10 liters of fuel (quarter tank or less) for loading onto carriers without safety hazard.
• Vehicle Inspection Report: An itemized condition report noting existing scratches, dent marks, odometer reading, and toolkits will be co-signed prior to loading.

4Transit Insurance & Damage Claims

• Transit insurance coverage is strongly recommended for intercity relocations. Insurance policies are issued under registered general insurance underwriters covering accidental damage, overturn, collision, fire, and pilferage in transit.
• Insurance does not cover internal mechanical, electrical, or software defects of electronic items where no external transit impact is visible.
• Claim Reporting Window: Any transit damage must be endorsed on the physical Consignment Copy (Lorry Receipt / Delivery Sheet) at the time of delivery, followed by photo and video evidence submitted within 48 hours to our claims desk.

5Payment Terms & GST Compliance

• Booking Advance: A token advance (typically 10% – 20%) is payable to reserve packing dates and book vehicle allocations.
• Transit Balance: For local moves, the balance is payable upon unloading completion. For interstate shifting, remaining balance is cleared upon vehicle dispatch or arrival at destination hub prior to offloading.
• Statutory GST Billing: Computerized GST invoices (HSN / SAC Code 9965 / 9967) and computerized money receipts are issued for all shifts. Payments can be completed via Bank Transfer, NEFT/IMPS, UPI, or verified corporate accounts.

6Cancellation, Rescheduling & Force Majeure

• Rescheduling: Shifting dates can be rescheduled free of charge if communicated at least 48 hours prior to the scheduled moving slot.
• Cancellation: If cancelled within 24 hours of moving time after crew mobilization, a nominal mobilization charge may apply.
• Force Majeure: EazyShift is not liable for transit delays caused by natural calamities, severe weather, highway roadblocks, government vehicle bans (e.g. GRAP odd-even / heavy vehicle entry bans), or national strikes beyond human control.