Privacy Policy

1Information We Collect

When you interact with our website, request a moving quotation, schedule a household inventory survey, or book a relocation service, we collect the necessary details to execute your move smoothly:

• Contact Details: Your full name, mobile number, alternate contact, and email address.
• Relocation Locations: Origin (pickup) address including floor and elevator status, and destination (delivery) address.
• Inventory & Goods Information: List of household furniture, electronic appliances, cartons, vehicle models (for car/bike shifting), and declaration of declared goods value for insurance.
• Billing Information: GST Number, Company Name (for corporate shifting / claims), and PAN (where mandated for statutory receipts).
• Technical Device Data: IP address, browser type, and anonymous visit analytics to optimize our booking forms.

2How We Use Your Information

We use the information collected strictly for legitimate business and relocation operations:

• Generating accurate, transparent moving estimates and official quotations.
• Scheduling physical or virtual household survey visits.
• Dispatching verified packing crews, supervisors, and containerized vehicles to your location.
• Generating legally compliant documentation: Consignment Notes (LR / Bilty), Packing Lists, GST Invoices, and Money Receipts.
• Issuing Government Transit Insurance policies with registered underwriters.
• Providing transit tracking alerts, WhatsApp updates, and delivery confirmations.
• Customer support, post-move damage resolution, and feedback management.

3Permanent Data Retention & Data Safety

Your inquiry, quotation, and booking records are stored in secure, persistent databases protected by Row-Level Security (RLS) and encrypted transmissions. In compliance with the Information Technology Act, 2000 and Indian GST / Transport accounting regulations, records are preserved to ensure:

• Customers can retrieve historical Lorry Receipts (LR) and GST invoices for defense/corporate transfer reimbursement claims at any time.
• Dispute resolution, transit insurance claims, and audit verifications remain seamless.
• All data is monitored by continuous automated data-safety daemons to prevent accidental data loss.

4Sharing with Third Parties

We do not sell, rent, or trade your personal data to marketing third parties. Data is shared only with verified operational partners strictly necessary for executing your move:

• Insurance Underwriters: Declared goods lists and values are transmitted to accredited insurance partners for policy issuance.
• Verified Fleet Drivers & Supervisors: Pickup/delivery addresses and contact numbers are provided to the designated moving team for route navigation and delivery.
• Statutory & Law Enforcement Bodies: Only when strictly mandated by Indian taxation, transport, or law enforcement authorities.

5Cookies and Analytics

Our website uses functional cookies to remember your form progress and standard analytics to monitor website load times and route popularity. You may disable cookies through your browser settings without affecting your ability to contact us directly via telephone or WhatsApp.

6Your Rights & Data Corrections

You have the right to request a copy of your submitted shifting information, request corrections to your address or inventory list prior to moving day, or ask questions regarding our privacy practices.